Dr. Phillip Glenn Ph.D. (University of Texas at Austin), M.A. (University of North Carolina, Greensboro), B.A. (University of Texas at Austin) is Professor of Communication Studies at Emerson College, Boston, USA. Phillip developed and teaches courses in Conflict and Negotiation; Positive Communication; and Mediation, Facilitation, and Dialogue. He was a Visiting Scholar at the Harvard Program on Negotiation and has held Fulbright appointments in the Czech Republic and in Moldova. His scholarly research on language and social interaction includes studies of laughter, group problem solving, employment interviews, and everyday conflict. Trained in nonviolent communication (NVC), Phillip also serves as a mediator and educator with Metropolitan Mediation Services in Brookline, MA.

Course: The Art of the Difficult Discussion
(Israela Brill-Cass and Phillip Glenn)

This course will introduce students to strategies for talking across differences and ideological and political divides.  Specific topics will include listening to understand and expressing one's own views respectfully.

Suggested Reading and Videos:
1. We have to have a talk: A step-by-step checklist for Difficult Conversations / Judy Ringer

https://www.mediate.com/articles/ringerJ1.cfm

 
2. No Enemies, No demands / Miki Kashtan

https://www.cnvc.org/what-nvc/articles-writings/no-enemies-no-demands/no-enemies-no-demands

3. The Gift of Conflict: Amy Gallo / Amy Gall

https://www.ted.com/talks/amy_e_gallo_the_gift_of_conflict

4. Getting creative with uncomfortable conversations / Angela Ognev

https://www.youtube.com/watch?v=oFemoGYR3_Y&ab_channel=TEDxTalks

For further reading:

1. Stone, D., Patton, B., & Heen, S. (2003) Difficult Conversations; How to Talk About What Matters Most. New York: Penguin.

2. Rosenberg, M. (2015). Nonviolent communication; A Language of Life. Encinitas, CA: Puddle Dancer Press.